Privacy Policy

Privacy Policy

Who is responsible for processing your data?
Company Name: INGENIA ARB S.L.U.
CIF/NIF: B16901530
Registered Office: AVDA. JUAN CARLOS I, Nº29 – LOCAL 75, CENTRO COMERCIAL LAS RAMBLAS, C.P. 35019, LAS PALMAS DE GRAN CANARIA, Spain
Phone: 655 02 00 96
Email: ingenialaundry@gmail.com
Website: https://ingenialaundry.com/

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it regularly, and if you are registered and log into your account or profile, you will be notified of the changes.

If you belong to any of the following groups, please check the relevant information below:

+ CONTACTS FROM THE WEBSITE OR EMAIL
What data do we collect through the Website?
We may process your IP address, operating system, browser used, and even the duration of your visit, in an anonymous way.
If you provide data via the contact form, you will be identified to allow us to contact you if necessary.

For what purposes will we process your personal data?

  • To respond to your inquiries, requests, or petitions.
  • To manage the requested service, respond to your request, or process your petition.
  • Provide information electronically regarding your request.
  • Provide commercial or event information via electronic means, only with your express consent.
  • Perform analysis and improvements to the Website regarding our products and services. Improve our commercial strategy.

What is the legal basis for processing your data?
The acceptance and consent of the data subject: In cases where it is necessary to complete a form to make a request and click the submit button, doing so implies that you have been informed and have expressly consented to the content of the clause attached to the form or accepted the privacy policy.
All our forms have an asterisk (*) indicating required fields. If you do not provide this information or do not check the acceptance checkbox for the privacy policy, you will not be able to submit the information. Typically, this is in the format: “□ I am over 14 years old and I have read and accept the Privacy Policy.”

+ SOCIAL MEDIA CONTACTS
For what purposes will we process your personal data?

  • To respond to your inquiries, requests, or petitions.
  • To manage the requested service, respond to your request, or process your petition.
  • To interact with you and build a community of followers.

What is the legal basis for processing your data?
The acceptance of a contractual relationship in the social network environment according to its privacy policies:

How long will we keep your personal data?
We can only consult or unsubscribe your data in a restricted manner if you have a specific profile. We will keep your data as long as you continue following us, being friends, or pressing “like,” “follow,” or similar buttons.
Any corrections to your data or restrictions on information or posts should be made through your profile or user settings on the social network.

Do we include third-party personal data?
No, as a general rule, we only process the data that the holders provide. If you provide third-party data, you must inform and obtain their consent before providing this data, otherwise, we are exempt from any responsibility for failing to comply with this requirement.

What about minor data?
We do not process data from minors under 14 years of age. Therefore, please refrain from providing such data if you are under this age or, in the case of providing third-party data, if the third party is under the specified age. INGENIA ARB S.L.U. is exempt from any responsibility for non-compliance with this provision.

Will we make electronic communications?
We will only make such communications to manage your request if it is one of the contact methods you have provided.
If we make commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?
You can be assured: We have adopted an optimal level of protection for the personal data we handle, and have installed all the technical means and measures at our disposal according to the state of technology to prevent loss, misuse, alteration, unauthorized access, and theft of personal data.

To whom will your data be communicated?
Your data will not be shared with third parties, except when required by law. Specifically, data may be communicated to the Spanish Tax Agency, banks, and financial entities for payment purposes or to third-party data processors necessary for the execution of an agreement.
If you make a purchase or payment through an application, website, platform, bank card, or other online service, your data will be shared with that platform or processed in its environment, always with the highest level of security.
When instructed, our web development and hosting companies may access our website. They have signed a service contract obliging them to maintain the same level of privacy as us.
Any international data transfer when using American applications will be covered by the Privacy Shield agreement, which ensures that American software companies comply with European privacy protection policies.

What Rights do you have?

  • To know whether we are processing your data or not.
  • To access your personal data.
  • To request the rectification of your data if it is inaccurate.
  • To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
  • To request the limitation of the processing of your data in certain circumstances, in which case we will only retain it in accordance with applicable regulations.
  • To port your data, which will be provided to you in a structured, commonly used, and machine-readable format. If you prefer, we can send it to the new responsible party you designate. This is only valid in specific circumstances.
  • To file a complaint with the Spanish Data Protection Agency or the competent control authority if you believe we have not handled your request properly.
  • To revoke consent for any processing you have previously consented to at any time.

If you modify any data, we would appreciate it if you inform us so that we can keep it updated.

Do you need a form to exercise your Rights?
We have forms for exercising your rights, which you can request by email or, if preferred, use the forms provided by the Spanish Data Protection Agency or other third parties.
These forms must be signed electronically or accompanied by a copy of your ID.
If someone represents you, they must send us a copy of their ID or sign it with their electronic signature.
Forms may be submitted in person, sent by mail, or by email to the address of the Responsible party listed at the beginning of this text.

How long will it take us to respond to your Rights request?
It depends on the right, but at most one month from your request, and up to two months if the matter is very complex, in which case we will notify you that we need more time.

Do we process cookies?
If we use cookies other than the necessary ones, you will be able to consult our cookie policy via the corresponding link at the beginning of our website.

How long will we keep your personal data?
Personal data will be kept as long as you remain connected with us.
Once you disconnect, personal data processed for each purpose will be kept for the legally prescribed periods, including the period in which a judge or court may require them according to the statute of limitations for legal actions.
Data will be kept until the expiration of the aforementioned legal periods, if there is a legal obligation to retain them, or if no such legal period exists, until the data subject requests their deletion or revokes the consent granted.